FAQ

SHIPPING

Free worldwide shipping and returns. Orders arrive within 1–5 business days, depending on location. Custom shipping options are available at checkout. Each package is prepared with care, reflecting our commitment to craftsmanship and sustainability.

RETURNS

We offer free returns within 30 days. Items must be unused, with tags, and in original packaging. To initiate a return, email customerservice@chandrakeyser.com return label and instructions will be provided.

DAMAGES AND ISSUES

Inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us immediately. We will guide you through a swift return or exchange. Every Chandra Keyser piece is crafted with precision and care.

FAQ

Where are your bags made?
Handcrafted in Italy by skilled Italian artisans, combining timeless design with sustainable practices.

What materials are used?
Fine quality calf skin, nappa leathers and eco-conscious materials, selected for durability, beauty, and low environmental impact.

Are your products sustainable?
Yes. From materials, production, packaging to shipping, we prioritize responsibility and minimal waste, supporting artisans, the environment and preserving traditional techniques.

How do I care for my bag?
Store in a dust bag, avoid direct sunlight, and clean natural leather gently. Wipe plant-based materials with a soft cloth.

Do you offer custom orders?
Collections are ready-to-wear. Occasionally, limited editions are released.

How do I know if a bag is in stock?
Availability is displayed on each product page. Inventory updates automatically.

Do you ship internationally?
Yes. We ship worldwide with tracking provided for all orders.

Are your products made responsibly?
Chandra Keyser pieces are crafted in Italy using responsibly sourced materials. Every bag reflects ethical production, artisan skill, and sustainability.

How do you support artisans?
We collaborate with family-run Italian ateliers, ensuring fair wages and preserving traditional craftsmanship.