complimentary shipping



FAQ

RETURN POLICY FOR GOODS AND SERVICES

Goods: The policy lasts seven (7) days from the delivery date of your purchase. Services: The policy lasts up to (2) weeks prior to your scheduled service. After this date, unfortunately we can’t offer you a refund or exchange. There are certain situations where only partial refunds are granted (if applicable). To be eligible for a refund, your item must be unused and returned in the original packaging*

 

SALE ITEMS

Sale items (if applicable) are FINAL SALE. Only regular priced items may be refunded.

 

EXCHANGES

If an item is defective (if applicable) and you want to exchange it for the same item, send us an email at customerservice@chandrakeyser.com *Shipping details below.

 

CARE

Characteristics that may appear with use are the nature of these fine materials. If the product gets wet, let it dry naturally, then gently rub with a soft cloth. To preserve the original quality of this product, avoid placing near sources of heat, moisture, and light. To maintain over time, we recommend storing your products with the original packaging and use a dust cover bag.

 

SHIPPING

We offer complimentary shipping in the USA. Global shipping is calculated at checkout. Once your order is placed, an email notification is sent with confirmation. Once your order is shipped, an email notification is sent with tracking information.

 

E NEWSLETTER

We may communicate about new products and services. You can sign up on our home page, and at any time unsubscribe at the bottom of any e-mail newsletter. We truly respect your privacy, and do not share your information.

 

DISCLAIMER

While every effort has been made to ensure the accuracy of the product photos, there may be slight differences in the appearance from the actual product.

 

PAYMENTS

We accept payment via American Express, Mastercard and Visa. Your payment will be processed by secure online payment gateway Stripe. You will receive an email notification once your order is approved.

 

*SHIPPING RETURN PRODUCT

The customer is responsible for paying their own shipping costs for returns and exchanges. Shipping costs are non-refundable. Please note, depending on shipping location, the time may vary for returns and exchanges. If shipping an item over $75, consider using a trackable shipping service. We don’t guarantee that we will receive your returned item. Mail your product to: 200 Vesey Street 24FL, New York NY 10281, United States