complimentary shipping



FAQ

EXCHANGES
If an item is defective (if applicable) and you want to exchange it for the same item, contact us within seven (7) days from the delivery date. Email us: customerservice@chandrakeyser.com


RETURN POLICY FOR PRODUCTS
Our policy lasts seven (7) days from the delivery date of your purchase. To be eligible for a refund, your item must be unused and in the original packaging. Mail to: 200 Vesey Street 24FL, New York NY 10281, United States

To return an item, you will be responsible for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

RETURN POLICY FOR SERVICES
Our policy lasts up to (1) week prior to your scheduled service. After this date, unfortunately we can’t offer you a refund. However, you may reschedule.

 

SALE ITEMS
Are FINAL SALE. Only regular priced items may be refunded.

 

SHIPPING
We offer complimentary shipping in the USA. Global shipping is calculated at checkout. Once your order is placed, an email notification is sent with confirmation. Once your order is shipped, an email notification is sent with tracking information.

 

CARE
Characteristics that may appear with use are the nature of these fine materials. If the product gets wet, let it dry naturally, then gently rub with a soft cloth. To preserve the original quality of this product, avoid placing near sources of heat, moisture, and light. To maintain over time, we recommend storing your products with the original packaging and use a dust cover bag.

 

E NEWSLETTER
We may communicate about new products and services. You can sign up on our home page, and at any time unsubscribe at the bottom of any e-mail newsletter. We truly respect your privacy, and do not share your information.

 

DISCLAIMER
While every effort has been made to ensure the accuracy of the product photos, there may be slight differences in the appearance from the actual product.

 

PAYMENTS
We accept payment via American Express, Mastercard and Visa. Your payment will be processed by secure online payment gateway Stripe. You will receive an email notification once your order is approved.